Process of User Satisfaction Index based on Respondents and Service Element in 2016 :

1. Respondents : Students of Universitas Brawijaya and External Clients

2. The value of user satisfaction services (taken from questioner)

  • Result of  User Satisfaction Index : 3,16
  • After conversion: 79,00
  • Value of Quality Service : B
No Service Elements Result
1 Compatibility of Requirements 3,20 B
2 Easy Procedure 2,80 B
3 Speed 3,00 B
4 Time to service 3,00 B
5 Suitable Cost 3,00 B
6 Result of Service 3,40 A
7 Human Resources 3,60 A
8 Behaviour 3,20 B
9 Service based on the Edict of Service 3,20 B
10 Complaints 3,20 B
Total  79,00
Result  B
Performance  GOOD